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Terms and conditions
Pacis Vrbs, Lda
Museum Shop
The Terms and Conditions transcribed here cover all the websites of brands, products or services of the company PACIS VRBS -TURISMO, LDA, as is the case with the website you are visiting.
1. Terms and conditions and privacy policy
These General Conditions apply to the https://loja.omilagredefatima.com website, and there may be specific conditions for certain services made available through the https://loja.omilagredefatima.com website.
Access to the website constitutes acceptance by the user of these Terms of Use and General Conditions, which are in force from the date of their first access to the website.
PACIS VRBS -TURISMO, LDA reserves the right to modify these Terms and Conditions at any time. If the user does not agree with the proposed changes, he/she may stop using the website https://loja.omilagredefatima.com.
2. Payments, Shipping Methods, Returns and Refunds
Validation of the purchase order implies that the Customer has taken note of and expressly accepts these General Terms and Conditions of Contract and Use, available for consultation at www.loja.omilagredefatima.com. The data recorded by the O Milagre de Fátima Interactive Museum constitutes proof of all the transactions carried out between the Online Shop and the Customer. It is the Store's responsibility to archive the electronic document formalizing the contract and keep it accessible, and it will be kept for the purposes associated with the commercial transactions that have taken place.
As soon as you complete your purchase, you will receive an automatic email confirming the transaction. If the data is not correct, you can immediately ask for it to be changed, or even for the purchase to be canceled.
2.1 Available payment methods:
- Mbway
- Multibanco
- Payshop
- Credit Card
3. Delivery method and shipping methods (available in mainland Portugal):
- Pick up at the Miracle of Fatima Interactive Museum Shop
- Standard CTT
- Express CTT
3.1. Shipping offer valid for purchases over 100€.
|
Delivery method |
Weight |
Shipping costs |
|
Standard - about 4 working days |
<= 100g |
3,50 € |
|
Standard- about 4 working days |
100g - 500g |
4,50 € |
|
Standard- about 4 working days |
500g - 2kg |
7,00 € |
|
Express - about 2 working days |
2kg - 5kg |
8,50 € |
|
Express - about 2 working days |
5kg - 10kg |
14,00 € |
|
Pick-up at the Museum Shop |
- |
Free |
4. Returns
- The customer has 14 days to return the product or cancel the contract, without additional costs or the need to specify a reason. Terms of article 10 of Decree-Law no. 24/2014 of February 14
- Under the terms of article 13 of Decree-Law no. 24/2014 of February 14, the user must bear the return costs. To this end, the user must return their order within a maximum of 14 (fourteen) days from the date of receipt by contacting our customer service via the contact form. You may do so provided that the following conditions are met:
-
- Presentation of the product purchase invoice.
- The product must be delivered in the same condition as it was sold - without scratches, external damage or signs of use and in perfect working order, packed in its original packaging.
To do so, the Customer must contact Customer Support at info@omilagredefatima.com or by telephone at 249406881, who will provide all the information on the exchange process. Under no circumstances should the Customer send the items to the Museum without having made prior contact, as they will not be received.
After contacting Customer Service and being given instructions on how to return the item, you can send it to us duly packed in its original packaging at the following address:
Museu Interativo O Milagre de Fátima
Centro Comercial Espaço Fatimae, Piso -1
Avenida Dom José Alves Correia da Silva, nº123
2495-402 Fátima- Ourém
All items will be checked on arrival at our service and will only be accepted for exchange or return if they comply with the return conditions.
5. Refunds
It must be made by the same means of payment used for the payment, without prejudice to the customer, within a maximum period of 14 days. If the refund is requested using a different method, you will not have to reimburse any additional costs. MIMF reserves the right not to accept items that do not comply with the return conditions.
Refunds will only be made once the condition of the product has been checked.
6. Cookies
6.1 Cookies - What are they and what are they for?
A cookie is a small text file which, although it does not collect personal information that allows the user to be identified, stores generic information on the user's access device that allows them to use the sites more quickly and efficiently. Cookies have specific functions and can last for the duration of the user's session or persist after it is closed, depending on the function for which they are intended. Cookies identify your browsing program on the server, making it possible to store information on your device. This technology serves various purposes, such as helping to determine the usefulness, interest and number of uses of websites or applications, allowing the user to navigate more quickly and efficiently, eliminating the need to repeatedly enter the same information. Most browser programs are set to accept cookies, although it is possible to configure the browser to refuse all cookies (see "Disabling cookies" below).
6.2 Types of Cookies
There are different types of cookies. The cookies identified below, used by the company PACIS VRBS -TURISMO, LDA (https://loja.omilagredefatima.com), are necessary to provide the service that the user requests or to measure the audience of the web by PACIS VRBS -TURISMO, LDA:
Type of cookie purpose
Personal data collected
Session cookies
- They allow you to browse our site and use its features, as well as to access secure areas of the websites. Without these cookies, the services you want to use cannot be provided.
- No personal data is collected
Analytical Cookies
- They are used anonymously for the purpose of creating and analyzing statistics related to the use of the websites in order to improve their operation.
No personal data is collected
6.3 Deactivating cookies
All browsers allow the user to accept, refuse or delete cookies, namely by selecting the appropriate settings in their browser, so the user can, at any time, partially or totally disable the cookies used on the PACIS VRBS -TURISMO, LDA website. For more information, please consult the instructions and manuals of your browser.
For more information on cookies and their use, see the following links:
- Microsoft Cookies Guide
- All About Cookies
Please note that if you disable or do not accept the use of cookies, you will lose the automatic filling in of some data, such as login data. It may also prevent some features from working properly, affecting site navigation.
6.4 Questions and suggestions
If you have any doubts or questions about cookies, you can contact PACIS VRBS -TURISMO, LDA by e-mail: info@omilagredefatima.com.
6.5 How can you find out about any changes to our Privacy Policy and Cookies Policy?
PACIS VRBS -TURISMO, LDA reserves the right to make changes or updates to this Privacy Policy at any time, and these changes will be duly updated on our Platforms. We suggest that you check them regularly to be aware of any changes.
7. Personal Data Protection
In order to provide its services, PACIS VRBS -TURISMO, LDA needs to collect some personal data from its customers.
On the other hand, the increasingly frequent interaction with users of our website (hereinafter referred to as "Page") also requires, in some cases, the collection of personal information from the user in order to take advantage of services provided by PACIS VRBS -TURISMO, LDA, or the collection of data from your device (through files called cookies), to improve the performance of the Page.
Accordingly, this privacy and personal data protection policy ("Privacy Policy") aims to help our clients and users of the Website (hereinafter jointly referred to as "Client(s)") understand what personal data we collect, how and why we use it, to whom we disclose it and how we protect their privacy when they browse our website.
PACIS VRBS -TURISMO, LDA is committed to protecting the security and privacy of its Customers. In this context, it has drawn up this Privacy Policy in order to affirm its commitment to and respect for the rules on privacy and the protection of personal data.
Therefore, this Privacy Policy applies even if you have booked your ticket through a third party (namely an agent) and integrates the Terms of Use and General Conditions.
We want our Clients to be aware of the general rules on privacy and the terms for processing the data we collect, in strict compliance with the applicable legislation in this area, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 ("General Data Protection Regulation" or "GDPR").
PACIS VRBS -TURISMO, LDA strives to respect the best practices in terms of security and protection of personal data, promoting actions and improving systems in order to safeguard the protection of the data made available to us by our Clients.
By using and browsing our website, filling in our forms and providing data directly or indirectly, you acknowledge and accept the terms of the Privacy Policy, the Terms of Use and General Conditions and any other specific terms, policies and conditions. By providing your personal data, you consent to the collection, processing, use and disclosure of such data in accordance with the rules set out herein.
7.1 Who is responsible for processing your personal data?
References in this Privacy Policy to "https://loja.omilagredefatima.com/", "we" or "our" mean the company PACIS VRBS -TURISMO, LDA, and for this purpose it is considered the entity responsible for the processing, under the terms of the General Data Protection Regulation.
7.2 Personal data - What is it?
Personal data means any information of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person (data subject). An identifiable person is one who can be identified directly or indirectly, in particular by reference to an identification number or to other factors specific to his or her physical, physiological, mental, economic, cultural or social identity.
7.3 Personal Data - What data do we collect?
PACIS VRBS -TURISMO, LDA collects and processes the personal data necessary to provide its services or to manage your contacts with us. We may also receive your personal data from our suppliers who provide services to you on our behalf, from our partners or from third parties acting on our behalf (for example, travel agents or other entities who book a ticket for you).
For more information on sharing your data with other entities, see the section "UNDER WHAT CIRCUMSTANCES IS DATA COMMUNICATED TO OTHER ENTITIES?" below.
In this sense, your personal data may include, in particular, your name, your identification and contact details or other data (for example, your booking number) or information about how you use our Site or how you interact with us.
PACIS VRBS -TURISMO, LDA also collects location data, with the prior consent of the Client, without prejudice to compliance with applicable legal regulations.
PACIS VRBS -TURISMO, LDA is particularly concerned with the protection of the rights of minors, which is why the collection of personal data from minors under the age of 18 is dependent on the consent of their parents/guardians. To this end, when collecting data from minors, the e-mail address of the parents/guardians will be requested to confirm that they consent to the processing of the personal data of the minors in question.
7.3.1 Categories of personal data we process
Your name and contact details (e-mail address, telephone number and postal address).
Some personal data must be provided, so if this data is missing or insufficient, PACIS VRBS -TURISMO, LDA will not be able to provide the product or service in question. In these cases, the customer or user will be duly informed of the obligation to provide this data in order to continue the process.
- When you book a ticket
- When you store online
- Information about your reservations, if you need specific assistance. This information may include any changes to your ticket reservations.
- When you book your ticket or manage your experience at PACIS VRBS -TURISMO, LDA.
- When you store online
- Information about your health, if you have a medical condition that may affect your experience (see "Special Categories of Data" below for more information on this) when you provide us with this information.
- Geolocation data when you use the search/booking services on our website, if you have such functionality enabled on your devices and with your consent, in order to speed up the process of searching and booking tickets or in the online store.
- Information about other visitors on your reservation, namely the ages of any children accompanying you.
- When you make a reservation on behalf of other visitors (if you book a ticket on behalf of someone else, you must have that person's consent to use their personal data. In the case of visitors under the age of 18, consent must be given by their parents).
- Information about your transaction, including your payment card details
- When you buy products or services at PACIS VRBS -TURISMO, LDA
- The communications you exchange with us (for example, your e-mails, letters or calls to PACIS VRBS -TURISMO, LDA)
- When you contact PACIS VRBS -TURISMO, LDA or are contacted by PACIS VRBS -TURISMO, LDA
- Your posts and messages on social media directed at PACIS VRBS -TURISMO, LDA
- When you interact with us on social media
- Your opinion of us when you take part in our surveys/satisfaction questionnaires
- Information on how you use the website, applications or other platforms
- When you use our website
7.3.2 Special Categories of Personal Data
In providing our services, we may collect information that may reveal your racial or ethnic origin, data relating to your health, religious beliefs or criminal offenses, as well as biometric data. Such information is considered "special categories of data" under the General Data Protection Regulation.
We only collect this information if you have given us your explicit consent, if it is necessary due to a legal obligation imposed on PACIS VRBS -TURISMO, LDA, or if you have made it manifestly public.
For example: we may collect this information for your safety when you have a specific health condition that you need to tell us about; if you need special assistance during a visit, which may reveal information about your health (for example, if you use a wheelchair); if you tell us about specific dietary requirements, this could potentially indicate that you have certain religious beliefs.
7.3.3 Data collected by third parties
Browsing data (e.g. browser type, operating system, website domain of origin, pages viewed, geographical origin of the session) is collected automatically (i.e. without registration) by third parties (e.g. Google Analytics).
7.3.4 Image framed at public events
We may sometimes collect non-individualized images of our visitors in the context of public events, under the terms of Article 79(2) of the Civil Code and Article 6(1)(f) of the GDPR.
The image will not be reproduced or used if it damages the honor, reputation or simple decorum of any of the people portrayed.
If you do not wish your image to be taken in this context, you should inform the nearest employee.
7.4 What are the purposes for collecting your personal data?
The personal data of PACIS VRBS -TURISMO, LDA customers is generally used within the scope of the provision and management of the services contracted or booked, as well as for the study, improvement and adaptation of the services to the needs and interests of the Customer, namely to speed up the processes of booking tickets or purchasing PACIS VRBS -TURISMO, LDA products.
The Customer may, however, make their personal data available for other purposes, such as to receive institutional information from PACIS VRBS -TURISMO, LDA, to take part in competitions and market research, to receive marketing communications (namely campaigns and promotions about our services and products), as well as to send complaints and suggestions.
In this sense, we use your personal data for the following purposes:
7.4.1 To manage your reservations and provide our services
When you visit us, we use your information above to provide our services in relation to your ticket, for example, to issue tickets and manage your experience.
7.4.2 To communicate and manage our relationship with you
Occasionally, we may contact you by e-mail and/or SMS for administrative or operational reasons, for example in order to send you confirmation of your reservations, purchases and your payments or to inform you of changes to your visit and tickets or products.
As these communications are not made for marketing purposes, you will continue to receive them even if you have opted out of receiving marketing communications.
We will also use your personal data to respond to your requests, suggestions or contacts, to improve our services and your experience as a customer of PACIS VRBS -TURISMO, LDA.
7.4.3 To inform you about news and offers of interest to you
We may send you marketing communications if you have indicated that you wish to receive them, for example when you make a reservation with us at https://loja.omilagredefatima.com/en/tickets if you choose to receive these communications.
If you agree to receive marketing communications, we will send you newsletters with news from us or offers you might like. Such offers may include information about our tickets and other associated products.
Email tracking data is collected in order to monitor the performance of the action and adjust content. This e-mail data will only be stored for as long as you keep your subscription active. Please note that we do not share your personal data with other companies for marketing purposes, unless we have your consent to do so.
7.4.4 To improve our services and meet our administrative and commercial objectives
The business purposes for which we use your information include accounting, billing and auditing, fraud analysis, security, legal and procedural effects, statistical studies, as well as systems development and maintenance.
7.4.5 To comply with our legal obligations
7.4.6 For statistical analysis
The page navigation data collected is used for statistical analysis and is studied using associated companies (e.g. Google Analytics) in order to monitor the level of interest in our Page and to improve its performance and tailor content. This same browsing data can be used to create target audiences to show your content, sponsored or not, through Google Ads, making the right match and of interest to the user, based on previous interests, location, language or demographics.
7.4.7 To offer online services
To simplify the use of our online services or applications, we may analyze the data we collect regarding the use of digital media and combine it with information collected through cookies and similar technologies. The data collected serves, for example, to find out which digital channel (email, social media) or device (desktop, tablet or mobile) you prefer, so that we can focus our communication on that channel or device.
7.5 How long will your personal data be kept?
The personal data collected is processed in strict compliance with the applicable legislation and stored in specific databases created for this purpose.
The length of time for which data is stored and retained varies according to the purpose for which the information is used. There are, however, legal requirements that oblige data to be kept for a certain period of time. Therefore, and whenever there is no specific legal requirement, the data will only be stored and kept for the period necessary for the purposes for which it was collected, as identified above.
The retention periods for each type of data are as follows:
Video surveillance images
- 30 days
Images of "Photo and Video" services
- 30 days
Data collected for booking management
- As long as the data is necessary
Group booking data
- 1 year
Billing data
- 10 years
E-mail address for sending commercial information
- 50 years, ou até revogação do consentimento
7.6 What rights do data subjects have?
Under the terms of the applicable legislation, the data subject may request, at any time, access to personal data concerning them, as well as their rectification, erasure or restriction of processing, the portability of their data, or object to their processing (with the exception of data strictly necessary for the provision of the service), by means of a written request addressed to the company PACIS VRBS -TURISMO, LDA to the email address info@omilagredefatima.com or to the address:
Centro Comercial Fatimæ
Av. D. José Correia da Silva 123
(Piso -1)
2490-402 Fátima, Portugal.
You will be able to obtain confirmation of which personal data concerning you is being processed, as well as access to it, and a copy of the data being processed by PACIS VRBS -TURISMO, LDA will be made available to you if you request it.
Under the terms of the law, you are also guaranteed the right to withdraw your consent to the processing of the data whose consent constitutes the basis for the legitimacy of the respective processing. To this end, you have the right to withdraw your consent at any time, which does not, however, invalidate the processing carried out up to that date on the basis of the consent previously given. The customer or user may also request the deletion of their personal data at any time, under the terms of the law.
You also have the right, under the terms of the applicable legislation, to request the restriction of processing or the portability of your data, provided the legal conditions are met. To this end, you should submit a request to the contacts mentioned above. Without prejudice to any other administrative or judicial remedy, the data subject has the right to lodge a complaint with the CNPD or other competent supervisory authority under the terms of the law, if they consider that their data is not being processed legitimately by PACIS VRBS -TURISMO, LDA, under the terms of the applicable legislation and this Policy.
7.7 Users of https://loja.omilagredefatima.com/
This Privacy Policy applies in full to all users of the https://loja.omilagredefatima.com website. However, given the specific nature of using a website, it is important to regulate some particularly relevant issues in this area.
Notwithstanding the security measures adopted by PACIS VRBS -TURISMO, LDA, we would like to warn all our Customers and users that when accessing the Internet they should regularly take precautions and adopt additional security measures in this area, namely by using an up-to-date computer and browser, and be careful when using shared computers, as well as when accessing their personal Customer accounts, not sharing their access data with third parties.
The company PACIS VRBS -TURISMO, LDA does not assume any responsibility derived from the use of uncertain, incomplete or non-updated personal data provided by users and as long as it is not informed of its correction or updating The company PACIS VRBS -TURISMO, LDA will, however, take the appropriate measures within its reach so that inaccurate data, taking into account the purposes for which they are processed, are erased or rectified without delay.
As the Internet is an open network, the data circulating on it may be seen and used by third parties, so PACIS VRBS -TURISMO, LDA can only guarantee the security of the data stored internally and owned by it.
We offer security in the use of our Platforms through SSL (Secure Socket Layer) technology, which consists of encrypting the communications produced between your personal computer and the server, so that they cannot be intercepted.
The payment pages available on our website https://omilagredefatima.com/en/tickets are the responsibility of the respective entity: Ifthenpay, so the processing of your credit or debit card data is collected by them. PACIS VRBS -TURISMO, LDA does not have access to your credit/debit card details.
7.8 Cookies and other tracking technologies
For more information about cookies and how PACIS VRBS -TURISMO, LDA uses them on its website, see the Cookies Policy tab.
7.9 What security measures does PACIS VRBS -TURISMO, LDA take?
PACIS VRBS -TURISMO, LDA is committed to ensuring the confidentiality, protection and security of its Customers' personal data, by implementing the appropriate technical and organizational measures to protect their data against any form of improper or illegitimate processing and against any accidental loss or destruction of this data. To this end, we have systems in place to guarantee the security of the personal data processed, creating and updating procedures to prevent unauthorized access, accidental loss and/or destruction of personal data, undertaking to comply with the legislation on the protection of Customers' personal data and to process this data only for the purposes for which it was collected, as well as guaranteeing that this data is processed with appropriate levels of security and confidentiality.
Because we recognize the sensitivity of this information, we have drawn up and disseminated a Personal Data Protection Policy to all our employees, in order to ensure that they are aware of their obligations in this area. In order to ensure that our employees are constantly made aware, we have also carried out training sessions with them, who undertake not to disclose to third parties or use for purposes contrary to the law, any personal information about PACIS VRBS -TURISMO, LDA customers that they become aware of in the course of their duties.
7.10. Under what circumstances is data communicated to other entities?
PACIS VRBS -TURISMO, LDA uses other entities to provide certain services. If necessary, the provision of these services may involve access by these entities to the personal data of their Clients.
Therefore, any subcontractor of PACIS VRBS -TURISMO, LDA will process the personal data of our Customers in the name and on behalf of PACIS VRBS -TURISMO, LDA, following our instructions. PACIS VRBS -TURISMO, LDA ensures that such subcontracting entities provide sufficient guarantees for the implementation of appropriate technical and organizational measures so that the processing meets the requirements of applicable law and ensures the security and protection of the rights of data subjects, under the terms of the subcontracting agreement signed with said subcontracting entities.
PACIS VRBS -TURISMO, LDA may also transmit the personal data of its Customers to third parties, when it considers such data communications to be necessary or appropriate:
- in the light of the applicable law,
- in compliance with legal obligations/court orders, or
- to respond to requests from public or government authorities.
In any of the situations mentioned above, PACIS VRBS -TURISMO, LDA undertakes to take all reasonable measures to guarantee the effective protection of the personal data it processes.
7.11. Under what circumstances can your data be transferred internationally?
The provision of services by PACIS VRBS -TURISMO, LDA may involve the transfer of your personal data to third countries (which do not belong to the European Union or the European Economic Area).
In such cases, PACIS VRBS -TURISMO, LDA will implement the necessary and appropriate measures under applicable law to ensure the protection of personal data subject to such a transfer, strictly complying with the legal provisions regarding the requirements applicable to such transfers, namely informing Customers in this regard.
7.12. Links to other websites
https://loja.omilagredefatima.com may contain links to other websites. PACIS VRBS -TURISMO, LDA is not responsible for the privacy practices or the content of other websites.
7.13. Contact us
You can contact PACIS VRBS -TURISMO, LDA for more information on the processing of your personal data, as well as any questions related to the exercise of the rights granted to you by applicable legislation and, in particular, those referred to in this Privacy Policy, through the following contacts:
e-mail: info@omilagredefatima.com
Address:
Centro Comercial Fatimæ
Av. D. José Correia da Silva 123
(Piso -1)
2490-402 Fátima, Portugal
8. Consumer disputes
In the event of a dispute, the consumer can resort to Alternative Dispute Resolution (ADR):
Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Rua D. Afonso Henriques, 1
4700-030 Braga
TEL: 253 619 107
(call to national fixed network)
geral@cniacc.pt
Under the terms of Article 14(2) and (3) of Law 24/96, of July 31, as amended by Law 63/2019, of August 16, consumer disputes of low economic value are subject to necessary arbitration or mediation when, at the express option of consumers, they are submitted to an arbitration tribunal attached to legally authorized consumer dispute arbitration centers. Consumer disputes of low economic value are those whose value does not exceed the jurisdiction of the courts of first instance (€5,000.00).