Privacy policy

Terms and Conditions of Use

The Terms and Conditions transcribed herein cover all sites of brands, products or services of the company PACIS VRBS -TURISMO, LDA, as is the case with the site you are visiting.

1. Terms of use and general conditions

These General Conditions apply to the loja.omilagredefatima.com website, and there may be specific conditions for certain services made available through the loja.omilagredefatima.com website.

Access to the website constitutes acceptance by the user of these Terms of Use and General Conditions, which are in force from the date of their first access to the website.

The company PACIS VRBS -TURISMO, LDA reserves the right to modify these Terms and Conditions at any time. If you do not agree with the proposed changes, you may stop using the loja.omilagredefatima.com website.

2. Copyright and other Intellectual Property Rights

The loja.omilagredefatima.com website is a registered website and the service provided through the website itself is the responsibility of the company PACIS VRBS -TURISMO, LDA, with registered office at Avenida Dom José Alves Correia da
Silva, nº 123 | 2495-402 Cova da Iria - FÁTIMA, under the single registration and legal person identification number No. 509850626, with share capital of 4500 €, hereinafter referred to as "PACIS VRBS -TURISMO, LDA".

The contents of the company PACIS VRBS -TURISMO, LDA, including brands, designs, logos, text, images, audio and video materials, belong solely and exclusively to it, or to third party owners who have authorized their inclusion on the website, and are protected under the general terms of the law and by national and international legislation on the protection of intellectual property rights. You may not display, reproduce, distribute, modify, transmit or use the contents in any way for any public or commercial purpose without the prior express written consent of PACIS VRBS -TURISMO, LDA.

However, the user may print out any excerpt of material contained on this site provided that it is not altered in any way, is for personal and non-commercial use, and includes an indication of the source and copyright, and provided that any other indication of ownership is not removed.

3. Conditions of Use

Use of the loja.omilagredefatima.com website is free of charge.

The User may, however, subscribe to services and products through the website, to which costs and conditions may be associated.

4. Liability

The loja.omilagredefatima.com website has adequate security levels, some with the additional security of the SSL protocol (https://), however, to the extent permitted by law, PACIS VRBS -TURISMO, LDA shall not be liable for direct or indirect damages (including, by way of example, damages for loss of data or benefits) arising from the use of the website, such as:

- Delays, interruptions, errors and suspensions of communications that originate from factors beyond its control, namely, any deficiencies or failures caused by the communications network, electrical circuit or communications services provided by third parties, the computer system, modems, connection software or any computer viruses.

- Failures and damages arising from the incompatibility of the services or contents of the website with other services, contents or computer programs used by the user.

- Misuse of services and content made available by PACIS VRBS -TURISMO, LDA such as chats, newsgroups, forums, blogs, personal pages, etc.

- Creation of a false identity, use of 'clones' or any other means that allows browsing the website with a false appearance or identity for any reason, especially for the purpose of deceiving third parties about the identity of the sender or origin of the message.

Thus, any technical, logistical or technological resources by virtue of which a third party may benefit, directly or indirectly, with or without profit, from the contents of the website, or from the efforts made by the company PACIS VRBS -TURISMO, LDA for its operation, are prohibited. Specifically, unless expressly authorized, any banner, link, hyperlink, framing or anything similar that may be established towards the loja.omilagredefatima.com website is prohibited. Any breach of the provisions of this point will be considered an attack on the legitimate intellectual property rights of the company PACIS VRBS -TURISMO, LDA over the website and its contents.

5. Updating Content

The company PACIS VRBS -TURISMO, LDA reserves the right to make changes and corrections, suspend or close the website when it deems it appropriate and without prior notice to users.

6. Tickets

Tickets purchased online do not guarantee immediate entry to PACIS VRBS -TURISMO, LDA. You should always go to the ticket office to validate your tickets for the next available visit.

Purchasing tickets online does not guarantee priority entry.

Online ticket prices cannot be combined with other discounts or promotions in force.

All prices shown include VAT at the legal rate in force.

The Electronic Ticket is personal and non-transferable, so any misuse of it is the sole responsibility of the customer. 

Duplication or resale of the electronic ticket prevents free access to the activity, a fact for which PACIS VRBS -TURISMO, LDA is not responsible.

It is the customer's responsibility to always confirm the data on the Electronic Ticket and keep the ticket.

Children under 6 do not pay admission. 

When necessary, proof of identification may be requested.

You can visit PACIS VRBS in a group or individually, always accompanied by one of our guides.

In order to fully enjoy your experience, online tickets must always be used up to one hour before the PACIS VRBS -TURISMO, LDA closes.

You can check our opening times in the Information area of the loja.omilagredefatima.com website.

By purchasing this ticket you accept all the conditions described here.

7. Cancellation, refund and no-show policy

7.1 Cancellation 

If you wish to cancel or are unable to attend the scheduled visit, please contact us no later than 24 hours before the date of the ticket, requesting that the visit be rescheduled.


Cancellations should be requested by e-mail to -info@omilagredefatima.com. with the following information:

Cancellation and refund of payments made by credit card or MBWay

Payments made by credit card or MBWay will be refunded by the same means to the credit card holder or MBWay account holder who made the purchase.

Cancellations must be requested by e-mail to info@omilagredefatima.com, with the following information:

- E-ticket order ID
- e-ticket verification PIN
- Name of the Credit Card Holder or name of the MBWay Account Holder who made the Purchase;

Cancellation and refund of payments made via the Multibanco system or via Payshop

Payments made via the Multibanco system or via Payshop will be refunded via bank transfer.

Cancellations must be requested by e-mail to info@omilagredefatima.com, with the following information:

Payments via Multibanco (cards issued in Portugal):

- Electronic ticket order ID
- E-ticket verification PIN
- Copy of proof of payment
- NIB code
- Name of account holder

Payments via Multibanco (cards issued in the Eurozone):

- E-ticket order ID
- E-ticket verification PIN
- Copy of proof of payment
- IBAN code
- SWIFT code
- Name of account holder

ATM payments (cards issued outside the Eurozone):

- E-ticket order ID
- E-ticket verification PIN
- Copy of proof of payment
- Name of account holder
- Bank account number
- Bank name
- SWIFT code
- Bank address

7.3 Refunds

No refunds will be given in the event of cancellation or no-show. 

8. Law and jurisdiction

All matters not governed by these terms and conditions shall be governed by Portuguese law.

In the event of any dispute regarding the interpretation or application of these terms and conditions, the courts of the district of Porto de Mós shall have jurisdiction, expressly waiving any other jurisdiction. Although it has been translated into English and Spanish, the document in Portuguese shall prevail.

9. Disputes

In the event of a dispute, the consumer may resort to Alternative Dispute Resolution (ADR):

National Center for Information and Arbitration of Consumer Conflicts
Rua D. Afonso Henriques, 1
4700-030 Braga
TEL: 253 619 107
(call national landline)
EMAIL
geral@cniacc.pt

Pursuant to Article 14(2) and (3) of Law 24/96, of July 31, as amended by Law 63/2019, of August 16, consumer disputes of low economic value are subject to necessary arbitration or mediation when, at the express option of consumers, they are submitted to an arbitral tribunal attached to legally authorized consumer dispute arbitration centers. Consumer disputes of low economic value are those whose value does not exceed the jurisdiction of the courts of first instance (€5,000.00).

10. Links to other websites

The loja.omilagredefatima.com website may contain links to other websites. The company PACIS VRBS -TURISMO, LDA is not responsible for the privacy practices or the content of other websites.